For Moving Suppliers: Tips to Assist Your Customer Feel at Ease

The moving industry might feel like a world of usefulness and logistics, it is still a customer-facing organisation-- significance, a service industry. Customer support is extremely crucial, and making a few small modifications in your approach can have a substantial impact on the success of your business. Utilize our tips to assist your word-of-mouth reputation go from excellent to fantastic and wow every consumer, each time.

Manage Expectations

Your teams handle moves every day, however most of your customers just move once every 7 years. That means numerous of the things that seem "regular" to a mover may appear weird, concerning, or complex for a customer that doesn't fully comprehend the what and why and how of moving.

Discover what your clients expect-- If your client has actually worked with a various company in the previous or has actually spent substantial time researching the moving procedure online, they may pertain to the table with specific concepts about what will happen and how. Discuss to them what they can anticipate when working with your business, taking the time to highlight what is (and isn't) included.

Talk them through the timeline of the day-- Regularly clients will undervalue the time it will take to pack and move a whole home, so they might anticipate the job to be quicker than is sensible for the size of the relocation. Packing a big house can take the majority of the day and parking the truck in city areas can take 45 minutes by itself. What looks like a fast 3-hour job to a client may really be an all-day affair. Make your clients feel appreciated by giving them a great sense of what to get out of the day so they can breathe a little more easily.

Ask if you can assist them with anything else-- They might not know about other services your company uses that can fill their existing requirements, like short-term storage, expert packaging, disassembly & reassembly, or art crating. You could generate additional revenue, they can get all of their needs looked after in one stop, and everybody is happier.

Be Offered to the Consumer

When a customer chooses to work with Source a moving company, they want responses and certainty as quickly as possible. Customer behavior shows that if replies take any longer than 24 hours, you have actually most likely lost the customer.

For urgent questions concerning an approaching move, reply as soon as possible. Produce a group committed to supporting booked customers-- addressing their concerns, securing address details (like a certificate of insurance requirements), and preparing them for their relocation. Individual contact is imperative, and is the best way we understand how to put consumers at ease!

Communicate Clearly and With Generosity

In e-mails, call, and all written communications use total sentences with correct grammar. If a consumer asks a long, thought-out question, take the time and effort to answer it totally. One-word responses like "Yes", "Sure," "OK", or "No" can make them feel unappreciated.

Deal with your team to review and edit outgoing messages or automated replies to be sure they sound friendly and inviting. Ensure to constantly resolve customers by name and take a second to tell them yours. If you get in touch with a consumer from an email address that several employee use, sign your name at the bottom so they understand who they're speaking to. It makes a substantial difference and makes customers feel comfortable. You would be stunned how numerous consumers stick to business that seem friendly, remember their names, and personalize the experience. When choosing the person/s to answer the phones or respond to the emails, make sure to pick from those who get along and stand out at customer support, and your company will gain a reputation for being personable in addition to effective movers.

Excellent interaction is a simple method to make your consumers feel valued. These are basic methods to step your business practices up a notch and make your business a success. Relay these practices to your entire team, and your moving company will be well on its way to a highly successful way of operating!

My best moving tricks and ideas

I wish to thank you for the kind words and remarks from recently's post. I can't start to tell you how much it suggests to me that you put in the time to read what I need to say and leave sweet comments and messages.

I forgot to point out something because post that I think is actually crucial. Use your own judgement when it comes to making choices about where you are going to live, send your kids to school, and whatever else. It looks like when you discover where you are going, people enjoy to inform you what to do.

Don't reside in that community.
That school is not as good as this one. (I never rely on the school score websites either, however that is for another post.).
That commute is awful.
You understand, there is a better location to do xyz ...

They are coming from a good place, location they however not you. You know more about what you are looking for when it comes to discovering a place that you desire to live in and what kind of lifestyle you have than anybody else. We have constantly done our own thing and made our own options and have never ever regretted it.

Last week, I spoke to you about how I feel about moving. I enjoy it.

If I am being perfectly sincere with you, the actual move can be a discomfort in the ass.

We are 3 weeks out from transferring to Cape Cod (our 9th relocation?) and deep in the throes of the procedure. I thought that I would share some ideas that I have actually picked up throughout the years of military relocations.

1. Purge, purge, and purge some more. I play a strange little video game with myself whenever we move. I try to ensure that we have less things than we did the previous relocation. I am particulary proud of our last move-- 8,500 lbs.

For me more things suggests more to take care of, more to unpack, and more to move again. I am fairly ruthless, if I do not utilize it or love it, it goes. Chances are great we don't require it if we have boxes with several moving sticker labels on them that have actually never ever been opened. (FYI-- A great deal of Goodwills will pertain to your house and get.).

Go through your drawers and put the little things in Ziploc bags. The movers simply can drop the bags into the box, and when you are unpacking, you can simply dispose it back in.

3. Mentioning utensils, ensure that you inspect every cabinet, closet, and drawer to ensure that whatever was packed. Once and we unpacked every single box hoping to discover the forks, we had our utensil drawer missed out on. We never did. Our realtor was kind enough to return to your home and send us the drawer that we ignored. We also missed out on a shed as soon as. That time we left a barbeque and a lawnmower for the new owners. Once you sign off, it is not the duty of the movers, so ensure to double check.

4. About a month out, make visits to have the utilities turned over or switched on. It is nice to have Web on move in day, and not a couple of weeks later on. It can be difficult to get cable television appointments throughout moving season. Call your present providers and let them understand your move out day to turn off what you currently have in your current house.

If you have school age children, make sure that you know what you require to register them at their brand-new school (and sports if they are playing in the fall). It is easier to get physicals and their vaccinations before you leave than when you get to your brand-new town.

While I am filling out the paperwork, I likewise discover a pediatrician and dentist and call to ensure that they are taking brand-new clients. I keep a small file folder with all of our important documents in it and bring it with me.

6. Treat your movers well. This one should go without saying, but after some discussions recently, I am a little switched off by the way some people treat the people moving their personal belongings. I have actually had really best of luck with movers. I keep the fridge equipped with beverages, have breakfast and lunch for them every day, and trust them to do their task. The better I am to my movers, the faster and easier the move is. They probably aren't going to pack your things exactly as you would, but they are experts. They pack and move individuals every day. They understand what they are doing.

7. The night prior to the movers pertain to load, I move us out of the home and into a hotel. I pack everyone for the road trip like we are going on getaway and pack up the car. It is too hard to do it while there is a moving crew in your home and I tend to get overwhelmed. Now, I do whatever prior to they arrive and it is more enjoyable for everyone. And everything that doesn't need to get loaded is currently with you. Just one person needs to be in your house with the movers, so among us will take the kids to the hotel swimming pool or do something throughout the day.

8. Don't forget your family pets. I will be sending my pet dog to doggy day care. I do not desire her under everyone's feet in and in the way. Make sure that the hotels or guest houses that you are remaining at take animals. Moving can be terrible for animals, so try to keep them as tension totally free as possible.

I truly play up the "adventure" element of moving instead of the leaving part. I make sure that the movers put their bikes on the truck last, so that they are the very first things off of the truck when we get to our new home. The kids can ride bikes and play while the movers are moving us in.

10. Tape the cables and remotes to the backs of the televisions and electronic devices. And it is a really excellent idea to hand bring the "parts" box (the screws, bolts, and all of the little pieces to put everything back together). It is amusing the number of people have actually told me that is the one box that has actually gotten lost.

11. Pack a box of things that you understand that you will need the very first night. I make sure that there are clean sheets for all of the beds (I put the folded sheets into a garbage bag), shower curtain, some towels, and a bottle of red wine. Simply kidding about the red wine. (Not actually. Have lots of red wine.).

When it comes to unpacking, simply get have a peek at this web-site it done. Drawing it out makes me feel less settled, and as soon as whatever is unpacked and moved in, you can start to explore and enjoy your brand-new town.

When we get to the brand-new home, I try to get there a day before the movers come. After everything is moved in, unpacked, and put together, I treat myself to a professional cleaning. It is so nice to have a clean house after all of the insaneness of a big move.

Movers are late. Homes aren't prepared. Moving is going to cost more than you believe it does.

15. Have a good time. Every moving season I believe that my other half and I are going to get separated. (We never ever do.) Having the ability to laugh and have enjoyable with the relocation is so much better than being stressed out and unhappy. Everyone looks to me to see how I read more am dealing. My kids, my hubby, the movers. Everybody else is going to be too if I am snapping at everybody and unpleasant. Take it in stride.

Biggest Packaging Errors from Moving Professionals

When it comes time for your move, you'll find plenty of business that offer not just moving services, however also packing and unpacking. It deserves considering, because moving business are normally not liable for damage in any boxes that you load yourself.

According to the American Moving & Storage Association, more than 80% of all moves are finished with no damage claims, and nearly all claims are fixed without arbitration.

For some people, the threat of damage is lower than the expense of expert packers. Others just choose to deal with the deal with their own, as part of the process of categorizing and scaling down household products. That's why MYMOVE reached out to expert moving companies and packaging experts to request advice.

We asked each of the specialists one question:

What are a few of the biggest errors made when people load their own possessions, and what are some methods to conquer them?

When the moving truck arrives, here you'll discover some useful ideas for loading so you'll be better prepared to prevent problems.
2 College Brothers

Packaging can be one of the most dreadful, however also among the most important elements of moving to a new house. At 2 College Brothers Moving and Storage, we urge you to prevent these common mistakes when packaging.

It is crucial that you have the appropriate-sized boxes for what you will be moving. Don't forget to choose up packaging tape, packing paper, and a marker to identify the boxes.

Boxes weighing more than 50 pounds. Too heavy of a box can jeopardize the integrity and stability of the box when bring it and can cause injury to the movers attempting to raise it. Usage small boxes for books, files, or canned products.

Waiting till the last minute. On the days leading up to the move, take an hour every day to spend on each room. Most rooms can be totally evacuated when a solid, continuous hour is committed to it.
Arpin Van Lines

Packing yourself and using an expert moving service to load and provide.

Utilize the same cartons that expert movers utilize. These cartons are available for purchase through moving companies and other retail storages. Wrap products loosely with 2-3 layers of newsprint or paper.

All labeling must be printed 2 inches high on 2 sides and leading using a black wide suggestion marker with your last name, the space the containers go to, and a list of contents. Any unique guidelines, such as "keep upright" or "top load," should be labeled on all four sides.

Fragile items like platters, plates, and framed pictures should be triple-wrapped and placed on their edge. Delicate items like speaker fronts and computer/TV screens should be positioned flat versus the within of the container. Power remotes, cable televisions, and cables must be loaded with the main item.

Start with the least-used products and work towards the most-used products. Pack crucial items on the top of containers. Develop "open very first" cartons, which ought to be unpacked first, that consist of products you will need right away.

Packing in a Disorganized Fashion. Establish a covering station with additional materials, tape, and energy knives. Load products on counters or furniture items next, then empty and pack integrated locations like closets and cupboards. Lastly, pack ornamental products from walls. Label each container as it's jam-packed, and neatly stack with the label facing out.
Atlas Van Lines

During many relocations, individuals overload boxes, load items into boxes improperly, and even load them improperly. The end outcome is either pulled muscles from lifting, damaged valuables, or a combination of the two. It is important to understand the box's limitations and how to correctly pack the boxes in order to secure the items when people are loading their own belongings into boxes.

A standard box procedures about 1.5 cubic feet, which can hold around 65 pounds at the most. To some, boxes may all seem the very same, but makers utilize a system to measure total weight capacity. It is worth keeping in mind these are quotes of the strengths, and it is important to examine boxes to make sure they are not damaged.

Loading correctly. To start, layer bottom of box with packaging peanuts to protect products without taking up valuable room. Every box needs to be packed with heavy products on the bottom that are wrapped in bubble wrap. Then layer lighter products on top. Before sealing box include more packing peanuts to include much-needed cushion between products.
Global Van Lines

The Most significant Risks When You Load Your Own Move

Everybody likes to save cash. When you move your entire home, packing your own belongings appears like an outstanding method to remain on spending plan. However, you might be risking your personal treasures, and that can cost you more loan than if you had worked with professionals.

The moving carrier that transfers your Do It Yourself packed goods has just minimal liability for damaged or ruined contents. When you have an expert pack for you, the provider is responsible for damaged products.

In addition, many dangerous products must not be loaded along with your shipment. And, finding the best packaging products, boxes, and other products is easier today; however, if you have an unique, hard-to-fit item, such as a chandelier, you require specialized products.

Lifting heavy boxes risks dropping breakables. Lifting and moving heavy boxes throughout a relocation can wear you out. You risk dropping breakables. Why not allow experts to do the packaging? You will secure yourself versus harmed items and save money on potential costs. You could even consider employing experts to load just your vulnerable and high-value products if you desire to conserve loan.

Save your back and save your budget. Let experienced, professional packers prepare your move.

Using bags, not boxes. Individuals will often fill up trash bags with miscellaneous stuff during last-minute packing. When big furniture pieces are packed beside a lot of garbage bags, the furnishings has more space to move. A moving load can trigger major damage. Always use durable boxes to keep the load tight!

Risking it. Many individuals do not understand if they load their own boxes, then packages aren't covered by the moving business's insurance coverage security. We see a great deal of individuals get caught off guard by this. Have the moving business pack your breakable or expensive items.

Utilizing plastic totes. Plastic totes might appear like a terrific concept, but many times totes will buckle and crack under regular quantities of weight. It's much better to use moving boxes, which do a better job of taking in the weight and keeping the load tight.
OZ Moving and Storage

Do not load any boxes that are too heavy. Pack dense, heavy items like books in little boxes to make sure bring them is manageable.

If you are packing heavy stuff in a raggedy old box, it might cave or break in and damage your stuff. Loading things like light shades, make sure to use tough boxes.

Unlabeled boxes. If you're loading any private items you 'd be humiliated to have revealed, make sure to be discreet if you do not want anybody stumbling upon them.

Overconfidence. If you're not exactly sure if you can click here accomplish some part of your move without expert assistance, don't attempt. We were called up as soon as by a trio of college students who had gotten their sofa stuck in a staircase. Getting in over your head and needing to call emergency aid is not ideal.

Loading the truck. Your heaviest products and boxes ought to go at the bottom of your truck, with the lighter things on top. Doing this in reverse can crush your personal belongings.

Empty area. Don't leave void in your boxes; fill them with packing product. You don't desire things shifting excessive in transition.
Rachel and Business

Packing everything that you have. Take packaging as an opportunity to evaluate your inventory. Eliminate items that are harmed or that you don't utilize so that you don't need to end up packaging (and unpacking) them.

Absence of labels and categories. When you pack a various box, it likely will remain a various box after your move, stashed in the corner of a room due to the fact that its contents are too daunting to put away. When it comes to packing a box, take the time to classify items and keep like with like. Produce an in-depth inventory so that you understand where to find what you're trying to find without having to dig through each box.

Forgeting the floor strategy. Before you load, consider your future space and what will fit. Will your future living space fit your existing couch? Will your utility shelving system fit in your new garage? Are you scaling down and no longer require guest bed room furnishings? When area is limited, make a strategy to dispose of or offer these items so you aren't stuck dealing with it on the other end.
Amazing Areas

Typically when people do not take the time to organize their relocation, they quickly become overwhelmed by the entire procedure. They take what seems to the be easy roadway, yet find in the end that it wasn't the most efficient and efficient way to move.

Not being arranged. For those who only write on boxes or label boxes by space area, but leave off essential information such as contents, box numbers, and important info relating to each box, they are more likely to experience an inefficient relocation and have moving assistants bug them with more questions.

A truly great resource to get rid of inefficiency is using a color-coded label system such as the Well-Planned Move: Moving Labels. This set is the most total packing organizer chocked loaded with practical and helpful tools to make a move organized and smooth.

The package consists of everything you need including a Space Color Chart; Space Indications; Color-Coded Moving Labels with space for content descriptions, flooring level, notes, and box numbers; Attention Labels for heavy and vulnerable boxes or boxes containing liquids and items that might melt; Hazardous Labels; Open First Labels for basics; and Crucial Documents Labels.

Using a complete arranging system is the most reliable method to simplify the packing and unpacking process and ease the tension and trouble of moving.

Forgetting to delegate. You can't do it all yourself, so if a buddy provides to assist or you have actually worked with movers and they have some spare time to aid for unpacking, give them an area to focus on or a job to deal with that will assist get you to the surface line. They can help you break down and stack empty boxes and put packing paper and trash in a bag. It's better to clean as you go instead of wait up until completion of the day when you simply wish to go to sleep.

Using the wrong boxes. A few small breakable items could be crushed in a large box that is overloaded. If you have a valuable large item such as a TV, mirror, or piece of art, make sure your box is a bit larger than the item itself. Get boxes developed for the vulnerable product you're attempting to move if possible. For instance, dish-packing boxes are ideal to save valuable china, and they're frequently made with a stronger cut of cardboard than other boxes.

Not protecting your breakables. Bubble wrap, Styrofoam padding and polystyrene filler are all things used by professional movers and packers to keep things from breaking, but if you do not have those, you can likewise utilize towels, pillows, blankets, paper, and clothes to secure your fragile items. This should be obvious, but make sure to mark boxes which contain delicate products so it's apparent to anybody selecting it up.

Start off packing your least utilized products, and end with the products you utilize daily. You want to store like with like, be sure to label what's in each box. Utilize smaller sized boxes to save heavy products like books, and larger boxes can be used for bigger, lighter, products like comforters and towels.
The UPS Shop

Don't dumpster dive. Instead of digging through the dumpster at a local grocery store trying to find utilized boxes, which frequently aren't durable enough to hold up against a relocation, get brand-new boxes of all sizes, specially engineered to hold up against the tension of a relocation.

Use the right products. Do It Yourself movers still try to get by with packaging products in newspaper, clothes, blankets, sheets or towels, or tissue paper, instead of using product packaging materials. By utilizing the best packing materials, consisting of bubble and air cushioning, there is less of an opportunity that your dishes or family treasures will wind up in pieces.

Pack properly. Never ever surpass a box's maximum weight, which is generally printed on the bottom flap. Use smaller boxes for much heavier products such as books, files and kitchen devices. Big boxes are perfect for light-weight, large items such as linens, clothes and lampshades. Put much heavier boxes on the bottom of the truck to ensure the lighter boxes, which often include fragile products, do not get crushed.
You Move Me

Pack your products in boxes and containers particularly developed for transferring and moving. Count your products and determine how lots of boxes or transfer systems you will need.

Leaving packaging to the last minute. There is absolutely nothing even worse than rushing. Individuals often forget the value of starting well in advance of moving day. Having the time to appropriately pack products can reduce a lot of the the tension associated with a relocation.

Box up the products to be transported to your new house. The last products you pack up prior to your move must be your daily kitchen, bed room, and restroom belongings.

Over-packing. The heavier the product, the smaller sized the box! Over-packing can lead to unequal distribution of products and possible damage.

How to Pick a Moving Company

Discover the very best moving business

Moving a whole family is stressful enough without having to deal with a disreputable moving company. uShip lets you have a look at the feedback, recommendations and history of movers prior to employing them. A mover's uShip profile will likewise inform you of the company's insurance coverage and legal qualifications. Understanding this background details will assist you pick the best mover and offer you self-confidence in their capability to get your things where they're entering one piece.
Confirm your moving business's authority

Before considering a moving company, guarantee they are lawfully signed up as a mover. The Department of Transport needs all family moving business to have USDOT or MC numbers. You will find these numbers on the carrier's uShip profile. All legal movers should provide you with these numbers, which you can validate on At this website you can browse by company name or USDOT number to make sure that your mover is credentialed to supply family moving services.
Inspect insurance coverage

In addition to being registered with the Department of Transport, all household moving business are required to bring a minimum amount of insurance. Validating a mover's insurance is simple: just look them up on or call the insurance coverage company noted on the certificate. You more info should likewise be able to acquire additional insurance coverage from the moving company, which is extremely advised.

Home moves carried through uShip are eligible for uShip Freight Insurance coverage. When accepting a bid, you have the choice to purchase additional protection. This policy is all-risk covering approved products versus damage, lost or stolen claims subject to the terms and exemptions of the policy. Discover more about uShip Cargo Insurance coverage here.
uShip his comment is here Moving Quotes
Confirm payment terms

Before signing a contract, be sure that you are clear on the moving company's terms of payment. Make sure these details are worked out with your company and documented prior to your move, so no problems occur based on miscommunication.
Research service records and moving business evaluations

The very best method to identify the professionalism of a moving business is to investigate previous clients' experiences. Consider all aspects of the carrier's profile including the feedback rating of previous customers and cancellations. They might not have an extremely comprehensive feedback score on uShip if a transporter is just starting out. You can still believe in brand-new transporters with proof of their policies, legal authority, referral letters and insurance coverage. You might also check the Better Organisation Bureau for any problems submitted against the company.

How to Load a Computer

Over the last couple of decades, computers have actually increasingly become really important parts of our lives. Now, instead of a refrigerator or tv being your most important home appliance, the computer system has actually usurped whatever and has actually ended up being basically the go-to device that we live our lives with day in and day out. We do whatever on our computer systems, from shopping and connecting with family and friends, to managing our finances and working.

When it comes time to move, ensuring that your computer system is carried securely and safely to your brand-new house is likely one of your main concerns, as computer systems are not just vital to our everyday lives, however they likewise are pricey and include a great deal of details that is important to us. That's why when you move, you're going to want to ensure that you load and move your computer system properly which you do whatever that needs to be done to ensure that all of your files stay safe during the move and that your computer remains undamaged also.

This guide will take you through the process of preparing your computer for your move, from backing up your files to taking apart the computer and packing it away, and it will also reveal you how to securely and firmly carry your computer system from one location to the other.

Safeguarding your files
Prior to you begin preparing your computer for the move, you have to take care of what's on the computer system, which suggests backing up all of your files. Depending on what kind of information and how many files you keep your computer system, you can pick to back-up whatever or just the most important things, but naturally the option is yours.

Supporting your files is not only just a preventative measure in case the computer system sustains any type of damage during the move, as it's good to have back-up copies of the crucial files on your computer system at all times anyway, even if you're not moving. If something needs to take place to your computer, either in the back of a moving truck or on a random Wednesday afternoon while you're sitting at your desk, you'll want to have a safe place where all of your files can be secured.

There are several methods which you can support the files on your computer before moving:

Utilizing a DVD. If your computer has the ability to burn DVDs, they can normally hold up to 4.7 GB of info on them, which may suffice to fit all of the files from your computer system All you have to do is place the DVD into the optical drive and just click and drag your files over from their particular folders into the folder for the DVD.
Utilizing a flash drive. If your computer can not burn DVDs, or you merely have a lot of music or video files (they take up more area than regular text files and pictures), then you can utilize flash drives to backup your information. Likewise referred to as jump drives, these can vary in memory size and you can purchase one to match your needs. All you need to do is insert it into your computer system's USB port and follow the exact same procedure as you would for copying files onto a DVD.
Using Web cloud storage. There are a lot of places readily available on the internet now where you can go to submit files and save them for safekeeping and for gain access to from any device at any time. Things like iCloud, developed by Apple for Macs, iPhones and iPads and sites like DropBox are outstanding examples of cloud-based storage where you can backup your crucial files and info firmly and be able to access them at anytime in any place.
Utilizing an external hard drive. Mainly utilized by people who have bigger files and an overall larger amount of info to back-up, external disk drives can come as big as 1 terabyte and up and can be utilized to back-up not just the files on your computer, but likewise the files for everyone else in your household, and it's a hassle-free way to backup whatever into one place.

Preparing and loading the computer system
As soon as your files are backed view publisher site up and kept on a flash drive or by some other ways noted above, it's time to prepare it for the move and to pack it away. You're going to need to disconnect all the elements and disconnect whatever from its power source. If you're moving a desktop computer, unplug the screen and tower from the source of power and from each other. Also remove the keyboard and mouse too. If you have a laptop computer, just disconnect the power cable and AC adapter, as well as any other peripheral devices that you may have plugged into it.

If you still have the initial box that the computer system or laptop computer came in, then it's finest to use that to pack your computer system. Loading the computer exactly the method it was loaded when you first bought it is the finest method to guarantee that it stays safe throughout the relocation and is totally secured.

Likewise, ensure that you carefully additional hints identify all of packages and all of the components that you've loaded individually so nothing gets lost and you do not have to search for power cables or discs when you're unpacking at your new house. You can read a more in-depth guide on how to safely and firmly pack a computer here.

Moving the computer system.
Whether you're going to be loading the computer onto a moving truck or taking it with you when you move, you'll need to beware with how you move it and where you position it. If you're packing it onto the truck, make sure packages are clearly marked as vulnerable and that absolutely nothing heavy is stacked on top of it.

If you'll be traveling with it, make certain to keep it in a safe spot where there is no threat of it being crushed by other things or thrown around while you're in transit. Attempt not to keep it in a place that gets too hot, as very high temperatures can damage some of the computer system's components if they are exposed to direct sunshine or severe heat.

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